Before each and every launch, we put our products through a rigorous quality testing process to ensure your gear is ready for anything you can throw at it. We stand by the craftsmanship and material quality in each product, as every product we build is designed to perform at the highest level. If a product you receive is defective, we’ll do our best to make it right with another product during its lifetime.
How Long Does the Lifetime Guarantee Mean?
Lifetime is considered the practical lifespan of a product. This is defined as the usual wearable life of the product. This does not mean your lifetime or a time that is indefinite. Products and materials will break down over time. For example most of our shorts have an average lifespan of 2 years.
What is Not Covered in the Lifetime Guarantee?
Products not purchased from directly from Ten Thousand (tenthousand.cc or canada.tenthousand.cc) or an authorized retailer
Products showing excessive wear or third-party alterations
Products showing damage from improper care (including animal damage, disregarding product care instructions, accidents, etc.)
Products returned for personal reasons unrelated to the product’s performance (including weight loss, financial hardship, etc.)
What Will We Do if We No Longer Carry Your Product and it is Covered?
Once our team has reviewed your claim and determined that the product qualifies for warranty coverage, we can provide a replacement, store credit, or refund within 6 months from the initial purchase date. After the 6-month period we can offer a replacement or store credit.
Is Proof of Purchase Needed?
Yes, we do require that if the product was purchased through us directly that an order number with an associated name is provided in order to pull up the confirmation or proof of purchase / receipt from an authorized retailer be provided.
Are Final Sale Items Covered Under the Lifetime Guarantee?
No, any products that were purchased through a sale, discounted or marked as final sale are not covered under the lifetime guarantee.